Lamina Film Warranty: Terms & Conditions

Warranty Registration Procedure

After installation of Lamina automotive window film, whether at an official authorized dealer or at a car showroom providing Lamina films, the customer must receive a warranty registration card. There are two formats

1. Two-Part Warranty Registration Card

Front

Back

Part 1 (For Dealer) - kept by the dealer.

Part 2 (For Customer) - must be registered online within 15 days after installation.

2. Three-Part Warranty Registration Card

Front

Back

Part 1 (For Dealer) - kept by the dealer.

Part 2 (For Customer) - kept by the car owner while waiting for the official warranty certificate.

Part 3 (For Company) – must be accurately completed and returned to the company within 15 days after installation. Incomplete or altered forms will be void. Customers may also register online instead.

Note:

If online registration is successfully completed and an e-warranty certificate is issued, the Part 3 card does not need to be returned.
To edit information after confirmation, please contact Customer Service: Tel. 02-422-2345 or Line official: @laminafilms.

Warranty Coverage

Technocell (Frey) Co., Ltd., the sole importer and distributor of Lamina window films in Thailand, guarantees that the film will not peel, crack, blister, or separate from the glass for 7 years from installation (except model L60MAX SPECIAL, which has 5 years coverage). If defects occur during the warranty period, the installing dealer will replace or reinstall the film with the following conditions:

Within the first 3 years: Free of charge if serviced by the original dealer listed on the warranty certificate. If serviced at another dealer, labor fees may apply. After 3 years: Customer must pay for labor charges, but the company will cover defective film materials only.

Note : Warranty duration is subject to company policy.

Exclusions (Not Covered by Warranty)

Damage from scratching, scraping, or peeling by non-professional installers.
Intentional removal or destruction.
Improper use or maintenance, e.g., attaching suction cup holders to windows.
Warranty is valid only for the registered owner named on the certificate.
Broken glass is not covered.
The seller is not liable for any personal losses, damages, or incidental consequences from product use.
Installation-related defects are the installer’s responsibility.
Films installed in multiple layers (two or more) are not covered.
Damage to defogger/heater lines from film removal is not covered.
Films installed on Sun Roof, Moon Roof, or Panoramic Roof with pre-coated reflective/heat-resistant substances are not covered. The company is not liable for peeling or damage to such coatings caused by installation or removal.

Care Instructions After Installation

In general, the installation of window film requires using water mixed with mild shampoo or Film-on solution, which is sprayed onto the adhesive side of the film and the glass surface to help position the film correctly. The water is then squeegeed out with various tools. Therefore, after installation, you need not worry if you notice water streaks, cloudiness, or haze on the glass, as these will naturally disappear within 1–4 weeks. For the L60MAX SPECIAL model, this will clear within 4–6 weeks, and for Ceramatrix Safety films, within 4–8 weeks, once the film is completely dry and the adhesive has fully bonded to the glass. Additionally, during the first 7 days after installation—and for safety films, the first 14 days—it is recommended not to roll the windows up or down, as the film may peel off.
Do not clean interior windows for 21 days.
Clean with soft cloth and clean water only.
Do not use cloths used for car body or seats (may contain chemicals harmful to the film).
Do not use brushes, scouring pads, or harsh materials.
Do not use ammonia-based cleaners (may damage adhesive). Use clean water only.
Film seams are visible on highly curved glass, sometimes more than one.
If bubbles appear after 1–7 days (10 days for safety films) and are not water residue, visit the dealer immediately.

Inspection of Film Installation Quality

Inspection can be done immediately after installation. temporary haze, water spots, or distortion within 1 - 4 weeks is normal.
Inspection should be done from inside the vehicle looking outwards in natural light.
Within 5 centimeters from the edge, a small amount of dust particles may be present. Beyond this 5-centimeter edge area, the following conditions are considered acceptable as long as they are not prominent: dust particles, insects, fibers, hair, fingerprints, or slightly lifted film edges.

Warnings

Visibility through tinted glass may differ slightly from untreated glass.
Tinting may affect GPS signal reception in some film models.
For any type of windshield coated with metal, when driving under strong yellow lighting, a watermark-like pattern may appear on the dashboard area. Once past the yellow light, the pattern will disappear. In Bangkok, this phenomenon can typically be observed at three major locations: Under the Vibhavadi–Rangsit Expressway (inbound and outbound), The North Park Tunnel at Laksi, and Under the Borommaratchachonnani elevated road near Central Pinklao and Pata Pinklao. In such cases, the company will not accept product returns or replacements.